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How to troubleshoot apps that don’t work, stop, or refuse to open

23 mayo, 2021
Upgrade– If you are having problems with applications like Gmail, Google and more, it is a system WebView related problem. You will find the solution in this article

What would smart phones be without apps? Well surely little, since they are the soul of any mobile. And, despite the fact that Android already provides multiple tools (which manufacturers tend to increase), there is always room to download more software, much more. And of course, with so much load of apps it can happen that some stop working properly.

Has it ever happened to you: apps that close without warning, that refuse to open or work the way they should. Next, we are going to collect all the ways that exist to troubleshoot Android apps. Some are a truism and for others you will need a little more expertise, but it is convenient to know them fully: the more you have control of your phone, the less inconvenience you will have with it.

Make sure it’s up to date

It is not the first time that we ‘fixed’ a WhatsApp that simply did not work with go to Google Play and update the application with problems. Therefore, make sure you have everything up to date.

Make sure it is not a Webview problem

The web page viewer for applications is a Google Chrome module that allows other apps to display content without having to use a browser. It is a basic component in Android since it is used by the vast majority of what is installed on the phone. And, given this huge system need, any error in Webview results in a sudden shutdown of the application using it.

What is WebView, the system app that causes some applications to close on your Android mobile

Problems with Webview can be occasional, it is not the first time that Google has released an update that triggers closures of apps such as Gmail, Outlook, PayPal, Twitter and, in general, any application that display web content without using the browser. To solve these problems you must do the following:

  • Go to your phone’s settings and access the ‘Applications’ menu.
  • Click on the three menu points and choose ‘Show system applications’.
  • Search for the ‘Android System Webview’ app and access it.
  • Click on its menu and then on ‘Uninstall updates’.

Close the application

Troubleshoot Applications

It is the most basic and one of the solutions that most often turns out: if an app refuses to work as it should, the first thing to do is close it. So now you know: click on the last open applications button (usually the square or the one with the three lines) and drag the app with problems until it is removed from the background.

Ten tricks of Android 10

Although the above implies closing the application, removing it from the menu of apps used it does not have to stop working: for this you have to definitively force its closure. It is done like this:

  • Access your Android settings and enter the applications menu.
  • Find the app that is giving you problems and access its settings.
  • You will see that there is a button that says’Force stop‘. Press it and you will have completely stopped the app.

Now it’s time to open the application again and check if you still have problems. If so, we continue.

Have you tried restarting and restarting?

We know, it is too obvious a phrase, but it works more than we think. So if you have apps that refuse to open, stop, and don’t work the way they should, try restarting the phone. Chances are high that it will be fixed.

Clear the app data

Troubleshoot Applications

All Android applications accumulate data (configuration, user information or interface improvements) that can corrupt the functioning of apps. This is very common in system applications such as Google Play Store, Gmail or Google Maps, and deleting your data usually fixes a malfunction.

How to clean your Android mobile thoroughly: erase all the garbage safely

You must bear in mind that, if you delete the data of an app, it returns to its initial state, as if you had just downloaded it from the Google Play store. This implies that you lose all the settings you have made and other personal information that you use with the application; so if you delete the data, make sure that information is stored in the cloud. In the case of Google apps, for example, even if we delete the data, the information is saved in your account and downloaded again if necessary.

To erase the data of the applications you must do the following:

  • Go to android settings and enter the applications option.
  • Locate the app that is experiencing problems and enter its settings.
  • Go to ‘Storage’.
  • You will see that there is an option that says ‘Delete data’. Press and you will have the application from scratch, as if you had just downloaded it.

This option fixes most of the problems with the applications, but you must bear in mind the warning: if the data is not backed up in the cloud, you will lose it. Often, you will have to configure the application again with your preferred settings.

Restore a previous version

Troubleshoot Applications

One last way to repair apps is to ‘downgrade’ them. Or what is the same: replace the latest version installed, the one that is giving problems, for a previous version. Remember that, as in the process of deleting the data, you will lose information saved in the applications if it was not backed up in the cloud.

How to go back to a previous version of an app on Android

You can downgrade any application on your mobile, whether it is a system application or whether you have installed it from Google Play or in the form of APK. Of course, the process varies from one to another:

  • Delete the application that is giving you problems. Try to save the information and settings.
  • Look for the app on pages like Apk Mirror or UpToDown and download one or two versions prior to the last one published. Avoid updating from Google Play because you will reinstall a version that will surely give you problems.
  • Once you have downloaded the APK, install it on your mobile accepting the corresponding permission and configure it: the application should work correctly. In case it continues to give problems, you may have to download another older version.
Troubleshoot Applications
  • Yes the app cannot be removed Because it is system (Android does not allow), go to the phone settings, enter the applications section and look for the app in question.
  • Squeeze in ‘Uninstall updates’ to return to the app you had from the factory.
  • Search the cited pages for the APK of the application and install it making sure that it is an older version to the last.
  • By last, disable automatic updates from Google Play.

Usually by installing an older version, the problems with the applications are solved. If they continue to persist, there is little else you can do except stop using the apps involved: they are most likely not fully compatible with your phone.